Title: Effective Communication

Subtitle: An exploration of effective communication practices and how you can communicate more effectively in the workplace.

Description: This course aims to equip you with the necessary skills to successfully navigate the complex landscape of effective communication. Furthermore, this course will cover the following learning outcomes.

Outcome 1: Identify common communication problems that may be holding you back

Outcome 2: Develop skills in asking questions that gives you the information you need

Outcome 3: Learn what your non-verbal messages are telling others

Outcome 4: Develop skills in listening actively and empathetically to others

Outcome 5: Enhance your ability to handle difficult situations

Outcome 6: Deal with situations assertively

Outcome 7: Shop floor management development

This training can be utilized by various individuals within an organization:

• Basic employee training & onboarding
• Lower management
• Mid-level management
• Executive level

Due to the nature of this course, individuals of all levels are encouraged to make use of this training as effective communication will always play a crucial role in day-to-day business activities.

Upon completion of this course, you will be issued with a certificate of completion which comes in a downloadable (pdf). file format.