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EMOTIONAL INTELLIGENCE

COURSE OVERVIEW

This course is for any individual, who wants to improve their understanding of the role played by emotions within the organisational environment and within their dealings with co-workers and clients. It looks at aspects of emotional intelligence on both an interpersonal as well as intrapersonal level and including aspects such as conflict management, communication, assertiveness and emotional intelligence competencies.

OBJECTIVES

  • Demonstrate knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.
  • Analyse the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.
  • Analyse the impact of emotional intelligence on life and work interactions.
  • Evaluate own level of emotional intelligence in order to determine development areas.

DURATION

1 day

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