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Customer care

COURSE OVERVIEW

This course is designed to provide excellent customer service and will equip with the skills they need to represent their company in a way that leaves the customer wanting to do business with them over again. This will equip learners with the ability to apply the principles of customer care in client interactions.

COURSE OBJECTIVES

  • Understanding how to utilise communication skills in such a way as to improve
  • customer service.
  • Understand the Ethical Values & Principles with regards to customer relations.
  • How to provide information & sufficient responses to customer questions/complaints.
  • How to assist clients with constructive guidance and advice.

DURATION

1 DAY

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