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Conflict management

COURSE OVERVIEW

This course aims to equip learners with the ability to resolve personal conflict between persons or parties. This course can be beneficial both personally and professionally. The main focus will be on the workplace although the same principles can be used elsewhere. Learners will learn how to identify, manage and deal effectively with conflict using appropriate conflict resolution techniques and strategies.

COURSE OBJECTIVES

  • Describe the main sources of conflict.
  • Define your conflict management style.
  • Explain the appropriate techniques in conflict management.
  • Describe the appropriate action plan and strategies to manage Conflict.

DURATION

Half or full day

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