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COACHING FOR SUCCESS SAQA UNIT STANDARD ID 10327

COURSE OVERVIEW

Learners in this course will be working within a Contact Centre environment, where the acquisition of competence will add value to the learner’s job. The course will assist learners to identify development areas within their working environment, select appropriate and effective coaching techniques and methods, and become familiar with the overall process for coaching Contact Centre personnel. Essentially, this course is intended to enhance the provision of intermediate level service within the Contact Centre industry.

OBJECTIVES

  • Identify development areas within a Contact Centre context.
  • Select coaching techniques and methodology.
  • Coach Contact Centre personnel

DURATION

3- 4 hours

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